Frequently asked questions

Lumoras LLC builds sound orchestration for business: AI voice and point of sale working as one system. The family includes Sonorch for salons and spas, SeasonX for restaurants, KitchenSpot for restaurant discovery, and the Lumoras POS and Voice platform for other businesses, including retail and online stores.

Sonorch and SeasonX are Lumoras products built for specific industries. Sonorch serves salons, barbers, spas, nail and lash studios and med spas, and SeasonX serves restaurants. Lumoras POS and Lumoras Voice bring the same core to other service businesses, and Lumoras Voice also answers order calls for retail and online stores.

KitchenSpot is a restaurant discovery app with every restaurant in town, full menus, dish-by-dish ratings and reviews from verified diners, and pickup ordering. Its launch cities are Sarasota, Tampa, Orlando and Miami, and it connects to SeasonX.

No. You can start with the POS and add voice later, or run Lumoras Voice alongside the system you already use, such as your current POS or your online store's order system. Pick the pieces you need today and add the rest when you are ready.

It answers your business line on the first ring, 24 hours a day, works out what the caller needs and gets it done. That means booking and moving appointments, taking reservations and phone orders, and answering common questions. Bookings land on the same live calendar your staff uses.

Yes. You set escalation rules, such as transferring when a caller asks for a person or when a request falls outside your policies, and you choose who receives the transfer.

Yes. It recognizes regulars by their phone number and works from the same customer records as your POS, so a returning client does not have to start from scratch.

No. You keep your existing number and forward calls to the AI receptionist, either every call or only the ones nobody picks up. Our knowledge base guide to call forwarding for business explains the options.

Yes. Lumoras Voice can be switched on at any time, on day one or a year later. It uses the same customers, calendar and menu you already keep in the POS, so there is nothing to move.

Lumoras Voice is multilingual. Tell us which languages your callers use when you book a demo, and we will show you how it handles them.

Lumoras POS is the point of sale core behind Sonorch and SeasonX, configured for any service business, including clinics, dental offices, auto service, home services, fitness, pet grooming, tutoring and repair shops. It covers appointments or tickets, payments, staff, inventory and multiple locations.

Sonorch includes online booking at any hour, staff schedules, two-way text reminders, a walk-in check-in kiosk, a waitlist that refills cancellations and checkout at the chair. Staff get their own apps with no shared logins, and commission and tip reports are payroll-ready.

SeasonX gives you a live floor view by section, sends modifiers straight to the kitchen and runs a kitchen display on a tablet or screen you already have. It splits checks by item or evenly, prompts for tips on screen and takes card payments on a Zettle reader.

SeasonX has an offline mode: orders and cash keep working without internet, and card payments wait and sync when the connection comes back. For other Lumoras products, ask during your demo how offline use applies to your setup.

It answers the calls shoppers make about orders they already placed: where an order is, whether it has shipped, tracking and delivery dates, cancellations, changes and returns or exchanges. It handles each request by your store's rules and hands anything else to your team.

It verifies the caller first, usually with the order number plus the email, phone number or zip code on the order, and then reads the status from your store's order and shipping systems. Nothing about an order is shared until the caller is verified.

Yes, within the rules you set. It can cancel an order or change the size, color, shipping address or shipping speed while the order has not been packed or shipped, and it sends the caller a confirmation. Refunds go back to the original payment.

Yes. It checks the item against your return policy, such as the return window and final-sale items, sends a prepaid return label by email or text, and starts the exchange or refund. Lost parcels, damaged items and exceptions go to a person with the order and the call transcript attached.

Salons and spas, restaurants, retail and online stores, medical and dental clinics, med spas, auto service, home services, fitness and wellness studios, hotels, veterinary and pet grooming, professional services, property management, education and repair shops. Each voice agent is built around the vocabulary of its trade.

Sonorch, at sonorch.ai. It combines a POS and an AI receptionist for salons, barbers, spas, nail and lash studios and med spas, and it handles bookings, deposits, no-show policies and rebooking regulars.

SeasonX, at seasonx.ai. It is an AI receptionist and point of sale for restaurants that takes reservations and phone orders, only offers times you can seat, and sends takeout into the same kitchen queue.

Lumoras Voice. It answers order calls around the clock, from “Where is my order?” to cancellations, changes and returns, using your store's order and shipping systems and your own policies.

Lumoras POS with Lumoras Voice. For a dental office, the agent can move a cleaning to next Tuesday and send new-patient forms. For home services, it can triage a no-heat call, book the after-hours tech and text the ETA.

Sonorch has a free tier for cash and gift card sales. POS plans start at $99 a month for up to 5 staff, month to month, with setup included and the AI receptionist with unlimited calls. Current plans are listed on sonorch.ai.

SeasonX pricing is on seasonx.ai/pricing. You can also book a walkthrough at seasonx.ai/demo to go through it with the team.

Pricing for retail order support and for enterprise rollouts depends on your call volume, locations and setup. Book a demo to talk with our sales team.

First, connect your POS data, calendar, menu or service list, or your store's order system, or start on Lumoras POS. Next, tune the voice, greeting, policies, hours and escalation rules. Then go live by forwarding your number, and run every call, sale and order from one console.

Sonorch POS plans are month to month. For SeasonX, retail order support and enterprise plans, ask about terms during your walkthrough or demo.

No. Card data is handled by the payment processor, and Lumoras never stores card numbers.

You do. You can export your customer data, and you can delete customer records when a customer asks or when you leave.

Yes, for enterprise accounts. Lumoras supports single sign-on and SCIM provisioning, role-based access so each person sees only what their job needs, and audit logs.

Ask us during the demo for current security documentation, and we will walk you through what applies to your rollout.