Lumoras: AI Receptionist and POS for Service Businesses

Lumoras is a platform that pairs an AI phone receptionist with point-of-sale software for appointment-based businesses like salons, barbershops, and spas. The system coordinates bookings, records payments, calculates commissions, and manages staff rosters from a single workspace. You can operate the register independently or add voice answering at any time.

How Lumoras Voice and POS Works

Lumoras Voice connects directly into Lumoras POS or your existing salon software. You can turn on the voice assistant on day one or add it months later without changing your customer records, appointment calendar, or service menu. Read more on our About us page regarding how these tools connect.

The AI receptionist operates on dedicated business lines. It answers calls in one language, using English unless your account has a different setting. When a caller speaks an unclear phrase, the agent asks for clarification instead of guessing what was said. It also retains your exact business menu item names regardless of language spoken. Platform data shows reliable performance: out of roughly 10,000 hours of calls handled each month across the platform, around 100 callers hang up early (source: Lumoras platform data).

Owners can disable automated call answering at will. Learn more about Controlling the receptionist through your dashboard settings. When you turn the AI receptionist off, incoming calls forward to a fallback phone number of your choice. If you leave that phone number blank while the switch is off, incoming calls will ring without answering.

Managing Staff and Appointments

Every appointment in Lumoras ties together a client, a staff member, an assigned service, and an exact time slot. Statuses move through booked, completed, cancelled, or no-show.

For salons, barbershops, and spas, Lumoras offers a fairness-based dispatch algorithm. When a client requests any available worker, the system automatically assigns the staff member with the lowest workload. By default, this fairness window measures assignments across seven days, though you can adjust the range between 1 and 90 days (source: Lumoras product facts). Staff members without specific service tags can take every service on the menu. Workers with assigned tags only receive bookings matching those skills.

Commission tracking is built for beauty verticals and disabled for restaurants. The standard commission rate is 60% of individual sales, and managers can customize any staff member's rate from 0% to 100% (source: Lumoras product facts). Tips are logged per staff member on each ticket and flow into commission and split payouts for payroll calculations.

Card Security and No-Show Fees

Protecting booking income requires clear safeguards against missed appointments. Lumoras uses card-on-file verification rather than booking deposits. When a client saves a card during online booking, no money moves from their account.

Shops choose one of three card-capture rules:

• Nobody: The default setting, allowing open bookings without card details.
• Flagged clients: Requires cards only from specific accounts you have marked.
• Everybody: Asks every client to supply a card to confirm an online reservation.

Clients whom you have banned are blocked from booking under every setting. If an appointment is booked through the AI receptionist, the assistant explains that a card is required and states the maximum penalty fee. The client then enters card details via a secure booking link or provides the card in person at the counter.

Payment security relies on external storage. Online card entries and counter card swipes reside in two separate payment processor vaults; Lumoras never stores card numbers on its servers (source: Lumoras product facts). When a client misses a visit, a staff member must charge the fee by hand under their login. A fee can only ever be charged once per appointment (source: Lumoras product facts). The fee amount is frozen at the rate the client agreed to when saving the card; subsequent fee increases by the shop do not apply retroactively. Check the guide on No-show fees for specific rules on failed card retries.

Service and Pricing

Lumoras offers software plans tailored to single or multi-location shops. Review full plan tiers on our Pricing plans page.

For the Sonorch salon product line, published pricing includes:

• Standard POS Plan ($99 per month): Includes point-of-sale functionality, appointment calendars, and inventory management for unlimited staff members (source: Lumoras product facts).
• Marketing POS Plan ($199 per month): Adds automated customer marketing campaigns, review reply tools, and unlimited text messaging (source: Lumoras product facts).
• Standalone AI Receptionist ($0.25 per minute): Allows businesses to purchase the phone agent independently to connect with existing software (source: Lumoras product facts).

Enterprise configurations for Lumoras POS and Lumoras Voice across multi-location setups are quoted individually following a product demonstration.

Frequently Asked Questions

What is Lumoras?

Lumoras is a business software suite that integrates an automated AI phone receptionist with point-of-sale tools, appointment calendars, and staff payroll settings.

How does the AI receptionist handle bookings?

The AI receptionist checks real-time calendar availability, books the chosen service, and tells clients about any card-on-file rules before sending a secure link to save payment details.

Can the AI receptionist be turned off?

Yes, owners can toggle the AI receptionist off at any time, which routes incoming calls to a designated backup phone number.

How are no-show fees handled?

No-show fees are triggered manually by a named employee, charged only once per appointment, and use card details secured in external processor vaults.

What are the pricing options for Lumoras POS?

Published salon software plans start at $99 per month for unlimited staff, expand to $199 per month with marketing and texts, or offer the standalone voice assistant at $0.25 per minute (source: Lumoras product facts).