Add services and staff to your POS
Build your service list with prices and durations, add your team with their own logins and schedules, and make sure the AI books the right person.
- Sonorch
- Lumoras POS
To add services and staff, create each service with a price and a duration under Services, then add each team member under Team with their role, schedule and the services they perform. The calendar, the register and the AI receptionist all read from these lists, so getting them right is what makes bookings accurate.
What this does
Services tell the system what you sell and how long each one takes. Staff records tell it who can do the work and when. When a caller asks for a 90-minute color with a specific stylist, the receptionist checks both lists and offers only real openings.
Add your services
- Open Settings, then Services.
- Add a service with its name, price and duration.
- Add any extra time the service needs, such as processing or cleanup, so back-to-back bookings do not overlap.
- Group services into categories, such as cuts, color or treatments, to keep the list easy to scan.
- Add optional add-ons that can go on the same ticket.
- Save.
Use names your customers say out loud. Callers ask for "a gel manicure", and the receptionist matches what it hears to your list.
Add your team
- Open Settings, then Team.
- Add a staff member with their name and role. Roles decide what each person can see and do, such as refunds or reports.
- Give each person their own login or PIN. Shared logins make it hard to tell who did what.
- Set their working schedule for each day.
- Choose the services they perform.
- In Sonorch, set their commission and tip split if you pay that way.
- Save.
Check that it worked
- Open the calendar and confirm each staff member's hours match their schedule.
- Book a test appointment for a service and pick a staff member. Only people who perform that service should be offered.
- Call the receptionist and ask for the same service. It should offer the same open times.
Troubleshooting
- A staff member never shows as available. Check they have a schedule for that day and are assigned to the service.
- Bookings overlap. Add processing or cleanup time to the service.
- The receptionist does not recognize a service. Rename it to the term customers actually use.
- Running a restaurant? SeasonX uses a menu in place of services. See seasonx.ai for restaurant setup.