Lumoras POS: Integrated Voice and Management for Salons

Lumoras POS provides salon software that pairs front-desk scheduling, payments, and staff tracking directly with an automated phone agent. Lumoras POS is a salon management platform that unifies your appointment calendar, checkout counter, and phone lines into one real-time system. You can run operations from a single dashboard while the integrated assistant answers callers and books appointments.

How Lumoras POS Integrates with Voice AI

Lumoras Voice connects directly into the checkout and scheduling environment. You can evaluate what is an AI receptionist to see how automated conversational tools take customer calls without human intervention. You can turn Lumoras Voice on during setup or activate it months later. When activated, the assistant shares the exact calendar, menu, and customer records you already use.

Your business maintains full control over incoming calls with a central on/off switch. Turning the assistant off forwards inbound calls to a designated phone number. If you leave the forwarding number empty, incoming calls go unanswered. Across about 10,000 hours of calls a month on the Lumoras platform, around 100 callers hang up early (Source: Lumoras platform usage data).

The phone assistant operates in one assigned language, which defaults to English. If a caller says an unfamiliar term, the assistant asks for clarification rather than making assumptions. The software keeps your specific service menu labels consistent regardless of the conversation language.

Managing Appointments and Payments

The software manages bookings, staff schedules, and checkout across single or multiple locations. Every booking records the assigned staff member, selected service, and time slot. Appointments update through four statuses: booked, completed, cancelled, or no-show.

Sonorch, the Lumoras salon product, publishes clear plans and billing options. POS plans start at $99 a month with unlimited staff, while a $199 monthly plan adds marketing tools, automated review replies, and unlimited text messaging (Source: Lumoras product pricing). If you prefer to use your existing software, you can buy the AI receptionist separately at $0.25 a minute (Source: Lumoras product pricing).

When clients schedule online, you can require a card on file to hold the slot. Lumoras takes zero deposit at booking, meaning no funds move when saving the card. Cards saved during online checkout and cards captured at the counter are stored in two distinct vault processors. Lumoras never stores raw payment card numbers. The customer record indicates which payment vault holds the active token for future charges.

No-Show Policies and Commission Structures

You decide how strictly to enforce booking policies by selecting which clients must provide payment details. Settings allow you to require a card from everyone, ask only flagged clients, or request cards from nobody. Banned clients cannot book under any setting. If a client books by phone and requires a card on file, the voice agent explains the requirement and states the maximum potential fee. The customer then secures the slot by entering their card online or swiping at the salon counter.

Salons can read the platform guide on deposits and no-show fees for complete charge rules. When a client misses a visit, a named staff member manually applies the fee. The system permits this charge only once per missed booking. If the initial payment attempt fails, staff can retry the transaction later. The fee charged remains frozen at the rate the client approved during booking, protecting clients if your shop raises rates later. No-show revenue is logged as an independent line item and excluded from regular sales reports.

Commission tracking is standard for hair salons, nail salons, barbershops, and spas. The default staff commission share is 60% of individual sales, though this is configurable from 0 to 100% (Source: Lumoras product facts). You can explore commission and multi-stylist bookings to adjust percentages across individual team members.

Staff and Service Scheduling

Service distribution depends on staff assignments. A team member with no assigned services can perform every item on your menu. A team member with designated services can receive bookings only for those selected treatments.

When a customer requests an open slot without naming a stylist, the system assigns the team member with the lowest workload. Availability logic uses a fairness window of 7 days by default, which can be set between 1 and 90 days (Source: Lumoras product facts). If stylist A has worked 12 hours over the last 7 days and stylist B has worked 20 hours, the system offers stylist A to the customer first.

Tips are recorded against the specific employee who completed the ticket. Tip totals combine with commission rates to generate payroll reports without manual math.

Frequently Asked Questions

What is included in a Lumoras POS plan?

Entry-level plans at $99 per month include multi-location scheduling, staff assignments, inventory tracking, and payment processing for unlimited staff members (Source: Lumoras product pricing).

How does the Lumoras AI receptionist handle no-show fees?

The voice agent informs callers of the fee policy and sends them to a secure link or counter terminal to save a card on file.

Can Lumoras manage commission and tips for salon staff?

Yes, the platform records tips per service and calculates commissions using custom rates between 0 and 100% per employee (Source: Lumoras product facts).

How are customer cards stored in the Lumoras system?

Cards are held as secure tokens inside two external payment processor vaults, and Lumoras never stores card numbers on its servers.

Does the Lumoras AI receptionist work with existing service names?

Yes, the assistant reads your exact service menu items aloud and does not translate or alter your custom treatment names.