POS and voice together
Lumoras POS: Salon Management and Voice Scheduling
Lumoras POS supports multi-stylist salons with custom commission tracking, fair appointment scheduling, and automated phone booking via an AI receptionist.
Key points
- Commission tracking in Lumoras POS is a per-business setting activated for salons, nail salons, hair salons, barbershops, and spas.
- Lumoras Voice is an AI receptionist that plugs directly into Lumoras POS.
- Appointments in Lumoras POS move through four distinct states: booked, completed, cancelled, or no-show.
Lumoras POS is an integrated point-of-sale and scheduling system built for service businesses including hair salons, barbershops, nail salons, and spas. The platform supports multi-stylist teams by combining individual staff commission tracking with automated phone scheduling. You can manage team calendars, assign specific services, and accept bookings continuously without staff needing to answer the phone.
Is Lumoras POS suitable for a multi-stylist salon needing individual commission tracking and integrated phone scheduling? Yes, Lumoras POS provides per-stylist commission percentages alongside the Lumoras Voice AI receptionist, allowing salons to automate bookings and track payroll on one shared calendar.
Commission Tracking and Staff Payroll
Commission tracking in Lumoras POS is a per-business setting activated for salons, nail salons, hair salons, barbershops, and spas. The platform applies a default staff share of 60% of what each stylist sells, according to Lumoras LLC product documentation. You can adjust this rate for each employee individually, setting any percentage from 0% to 100% to match their specific employment contract.
For example, if a senior stylist sells a $120 service on an 80% split, the stylist receives $96 and the salon retains $24. If an apprentice sells a $50 blowout on a 40% split, the apprentice receives $20 while the salon retains $30.
Tips are recorded against the specific staff member on every sale. These recorded tips flow into the commission and tip splits used for salon payroll calculations. Salons wanting complete setup guidelines can review the guide to Commission and multi stylist bookings or read Getting started with lumoras.
AI Receptionist Integration
Lumoras Voice is an AI receptionist that plugs directly into Lumoras POS. It references the live calendar and menu stored in the POS software, using the same staff roster and pricing you set at the register. A business can switch the voice assistant on immediately on day one or add it months later without re-entering customer details or service menus.
When a client calls to schedule an appointment, the receptionist checks open slots across your team. If your salon requires a payment card on file, the AI states that a card is needed and quotes the maximum fee the salon could charge. The client then saves their card securely on the booking page or in person at the counter. Lumoras never stores raw card numbers. For additional details on card handling, see how to Take card payments and explore Lumoras POS: Integrated Voice and Management for Salons.
Across approximately 10,000 hours of inbound calls per month on the platform, around 100 callers hang up early, according to Lumoras operational logs. If you turn the receptionist off, calls route directly to a forwarding number you configure.
Managing Appointments and Staff Availability
Appointments in Lumoras POS move through four distinct states: booked, completed, cancelled, or no-show. Each booking records the specific client, the assigned stylist, the service, and the scheduled time.
Staff assignment follows strict rules:
- A stylist with no specific services assigned can perform every service on the menu.
- A stylist with specific services assigned can perform only those listed treatments.
- When a client does not request a specific stylist, booking availability presents the least-loaded staff member first.
This load balancing runs across a default fairness window of 7 days, as defined in Lumoras system settings. Salons can shorten or extend this window between 1 and 90 days. For instance, across a 7-day window, a stylist with 14 booked hours will be offered to incoming callers before a colleague with 22 booked hours, equalizing client volume across the team.
Comparing Salon Management Features
| Feature | Functionality |
|---|---|
| Individual Commission | Per-staff commission rates configured from 0% to 100% |
| Integrated Phone Scheduling | AI receptionist books straight to POS calendar |
| Fair Stylist Distribution | Offers least-loaded stylist across a 1 to 90 day window |
| Card on File Rules | Requires card without moving funds at booking time |
| No-Show Fee Control | One-time manual charge frozen at customer signup rate |
Frequently Asked Questions
Does Lumoras POS support multi-stylist commission tracking?
Yes, salon managers can configure separate commission percentages from 0% to 100% for each stylist on staff.
Can the AI receptionist handle bookings without human intervention?
Yes, the AI receptionist connects directly to the Lumoras POS calendar and service catalog to book open appointment times without front-desk intervention.
How does the POS system charge no-show fees?
A no-show fee is triggered manually by an authorized staff member after a missed visit, and the system allows only one charge attempt per appointment record.